Policy

Payment Information

We accept PAYPAL only.

Shipping Information

K-Packet (with Tracking Number)

Ship from South Korea via Korea post.

The tracking number is provided. Check the tracking information.
https://www.17track.net/en/track?nums=

It usually takes 15~30 days but it could take up to more than 40 days.

Still not updated from INCHEON, South Korea? Don’t worry. Once the package is left South Korea, it takes some time to be updated by the destination country’ post office.
It could take up to 2 weeks to be updated. Please contact the local post office under the tracking number and the shipping address.

EMS (Express Mail)

Ship from South Korea via Korea post.

The tracking number is provided. Check the tracking information.
https://www.17track.net/en/track?nums=

It usually takes 5~10 business days but it could take up to more than 20 days.

Please contact the local post office under the tracking number and the shipping address for more shipping detail.

Customs Information

Responsibility of Customs Duty (Import to customer’s country)


It is not included the CUSTOMS DUTY in our price.
The CUSTOMS DUTY is Responsible to customer.

Parallel Import

The deal with customer & us is Parallel Import in customer’s country.

What is Parallel Import? – Go to WIKIPEDIA

Return & Refund Information

Thanks for shopping at VETPIT.com
If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 (change this) calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.